AI memory layer
Misa sits between your helpdesk and e-commerce platform, learning from every resolved ticket so AI responses come from your actual history—not generic prompts.
“My order #4821 hasn't arrived and it's been 5 days. Can you check on the status?”
“Hi Sarah! I've looked into order #4821 — it's in transit via USPS with delivery expected tomorrow. I'll follow up if anything changes.”
Misa builds a living knowledge graph from your support history, corrections, and product data.
Connect Shopify and your helpdesk. Misa ingests past tickets, orders, and product catalogs into a compressed .mv2 memory file.
Every time an agent edits or approves a response, Misa re-ranks what it retrieves. Your corrections become its training signal.
When a new ticket arrives, Misa searches your entire history in under a millisecond and drafts a response grounded in real resolutions.
Chatbots hallucinate. Misa retrieves. Every response is grounded in your real ticket history, product data, and agent-approved corrections.
Our .mv2 format compresses thousands of tickets into a single file that searches in under a millisecond.
Agent edits automatically boost similar retrievals. The system gets smarter with every interaction.
Real-time webhooks from Shopify, Gorgias, Zendesk, and Slack keep your memory always current.
Upload PDFs, docs, and FAQs. Misa chunks, embeds, and indexes them alongside your ticket history.
Connect your store in 5 minutes. No code required.